Refund and Cancellation Policy
The short version
- Cancel a monthly retainer at any time with 30 days written notice. Months already paid are not refunded.
- A project deposit is refunded in full if you cancel before work starts.
- Once a project has started, you pay only for the work delivered up to the date you cancel.
- Email [email protected] about any charge. We reply within 5 business days.
This summary is here to orient you. It is not a substitute for the full text below, which is what applies.
Who this policy is with
AutoLoopers is a trading name of AUTIV AI LLC, a Wyoming limited liability company whose principal office is at 30 N Gould St #69558, Sheridan, WY 82801, United States. In this policy, “we”, “us” and “our” mean AUTIV AI LLC trading as AutoLoopers, and “you” means the business that engages us.
What we sell and how it is billed
We provide AI automation and software development services to businesses. We do not sell physical goods, and nothing is bought through this website.
Our work is billed in one of two ways:
- Monthly retainers, for ongoing work, billed each month.
- Project fees, for a defined piece of work, often with a deposit before work starts and the balance paid against agreed milestones.
Every engagement is set out in a written agreement or quote. Where that agreement says something different from this policy, the agreement applies.
Cancelling a monthly retainer
You can cancel a retainer at any time by giving us 30 days written notice. Email [email protected] and we will confirm the date the retainer ends.
- We keep working for you through the 30 day notice period, and the fee for that period is payable.
- Nothing renews and nothing further is charged after the notice period ends.
- Retainer fees for months already paid are not refunded, in whole or in part.
Cancelling a project
Before work starts, you can cancel and we refund your deposit in full.
After work has started, the deposit is not refunded, because it pays for the work already under way. Any later milestone payment is owed only for work we have delivered up to the date you cancel. You do not pay for work we have not done.
Asking for a refund or questioning a charge
Email [email protected] with the invoice or charge you are asking about.
- We reply within 5 business days.
- If a refund is due, we send it to the original payment method within 10 business days of approving it. Your bank or card provider may take a few more days to show it.
- If you disagree with our answer, reply to the same email and we will review it again with you.
Please contact us before raising a dispute or chargeback with your bank. Almost every billing problem is quicker to fix directly, and we would rather hear about it first.
Changes to this policy
We may update this policy. The date at the top of this page shows when it last changed, and the version on this page is the one that applies.